We always enjoy hearing from you. We care about the trees and are committed to helping you whether choosing the best tree for your situation or diagnosis and treatment of problems.
We have knowledgeable staff on the phone Monday through Friday 9am-5pm PST.
We answer each call personally; we don't have a machine to put you on hold. If you get our answering service during these hours, we are on the line assisting another customer and will call you back promptly. If there is a specific time you would like us to return the call, please let us know. We never share phone numbers.
Email will be answered within 48 hours except at the busiest times of the year. Please include as much information as possible.
Please click a link below to send email to the correct mailbox so we can respond as soon as possible.
For questions about choosing, planting, and growing our trees and plants:
For questions about your account, orders, and shipping:
For website problems, suggestions, and feature requests:
For feedback on our company and your experience with us:Feedback
For all other email correspondence with us:Email Us
Our mailing address is:
Essence of the tree
PO Box 323
Potter Valley, CA
We are primarily a mail order nursery in a small rural town. Visitors are welcome by appointment. If you would like to visit the nursery, please contact us to schedule an appointment. We will send you directions and set aside the time to show you the trees.
We look forward to hearing from you.